Pre-Orders

This Pre-Order Policy applies to all products identified as Pre-Order on the PACK THEORY website. By placing a Pre-Order, you acknowledge and accept the terms below.

1. What Is a Pre-Order?

A Pre-Order is an order placed for a product that has not yet been released or is not yet available for immediate shipment. Pre-Order products are clearly identified on the relevant product page.

Pre-Ordering allows customers to reserve products before their expected release date, subject to availability and the allocation received by PACK THEORY.

2. Payment

Unless otherwise stated on the product page, Pre-Orders must be paid in full at the time of purchase.

By placing a Pre-Order, you acknowledge that PACK THEORY may reserve inventory and commit funds or purchasing obligations with suppliers in order to fulfil your order.

3. Release Dates

Release dates shown on the website are based on information from manufacturers, publishers and distributors, and may change. A manufacturer or distributor may postpone, bring forward or otherwise modify a release date.

PACK THEORY is not responsible for delays caused by manufacturers, publishers, distributors, couriers or other third parties. Where we receive information about a significant release-date change, we will make reasonable efforts to inform affected customers.

4. Allocation

Some TCG products are subject to distributor or manufacturer allocation. This means that the quantity PACK THEORY orders may be higher than the quantity ultimately supplied.

Where allocation is reduced, Pre-Orders are fulfilled in the order in which they were placed (first come, first served). Orders that cannot be fulfilled, in full or in part, will be cancelled for the affected quantity and refunded.

5. Allocation Shortfalls

If PACK THEORY cannot fulfil a Pre-Order because the required stock cannot be obtained, we will cancel the affected order or quantity and refund the full amount paid for it within 14 days, using the original payment method. No cancellation fee applies to an allocation-related cancellation.

6. Customer Cancellation

Customers may request cancellation of a Pre-Order.

Where a customer voluntarily cancels a Pre-Order outside any mandatory statutory consumer right, an 8% cancellation fee may be deducted from the refund. The fee covers costs and commitments associated with payment processing, administration, inventory reservation, supplier commitments, allocation management and stock planning.

The 8% cancellation fee does not apply where its application would conflict with a mandatory statutory consumer right, or where PACK THEORY cancels or cannot fulfil the order.

7. Statutory Consumer Rights

Nothing in this Pre-Order Policy limits or removes any mandatory consumer rights under Greek or European Union law. Where you have a statutory right to withdraw from a contract, that right remains unaffected. The conditions are described in our Returns & Refunds Policy.

8. Pre-Order Delays

Pre-Order release dates are estimates unless expressly stated otherwise. A product may be delayed due to manufacturer decisions, production or distribution delays, allocation changes, transport problems, customs procedures, supply-chain disruptions or other circumstances outside PACK THEORY's reasonable control.

A delay does not automatically entitle a customer to cancel without any applicable voluntary cancellation fee, except where a mandatory statutory right applies or PACK THEORY agrees to the cancellation.

9. Cancellation by PACK THEORY

PACK THEORY may cancel a Pre-Order where reasonably necessary, including where the product is cancelled or discontinued by the manufacturer, the supplier cannot provide it, the allocation received is insufficient, a material pricing or technical error occurred, or circumstances outside our reasonable control prevent fulfilment.

Where PACK THEORY cancels a paid Pre-Order, the full amount paid for the cancelled product will be refunded within 14 days. No cancellation fee applies.

10. Orders with Pre-Order Products

If your order contains both in-stock and Pre-Order products, you choose at checkout:

Ship together: we send everything in one parcel once all products are available. By choosing this option, you agree that in-stock products will be shipped together with the Pre-Order products after their release.

Ship separately: we send in-stock products straight away and Pre-Order products after their release. An additional shipping charge for the second parcel is shown at checkout.

11. Pre-Order Pricing

The price shown when you place the Pre-Order applies to that order, subject to obvious pricing errors and applicable law. The market price of a TCG product may change substantially between the Pre-Order date and the release date; this does not change the agreed purchase price.

12. Market Value

PACK THEORY makes no representation or guarantee regarding the future market value of any Pre-Order product. Its price may increase, decrease or remain unchanged. Pre-Orders should not be considered guaranteed investments.

13. Product Contents

For sealed and randomised TCG products, a Pre-Order does not guarantee any particular card, rarity, pull, artwork, character or market value. The contents of randomised products are determined by the manufacturer.

14. Product Changes

Manufacturers may modify product specifications, packaging, artwork or contents before release. Where a material change affects an order, we will inform you where reasonably possible.

15. Delivery of Pre-Orders

Pre-Order products are shipped after they become available to PACK THEORY and are ready for fulfilment. Shipping timeframes begin once the product is available for dispatch, not from the date the Pre-Order was placed.

16. Communication

Where necessary, we will contact you about release-date changes, allocation changes, stock availability, cancellations, refunds and shipping arrangements. Please make sure your contact and delivery details are accurate.

17. No Guarantee of Early Delivery

Pre-Ordering does not guarantee delivery on the official release date. Delivery depends on when PACK THEORY receives the product, processes the order and hands it to the courier.

18. Contact

PACK THEORY · Makedonias, Thesi Bourntzes, Keratea 19001, Greece · Email: info@packtheory.org · Telephone: +30 695 581 7940 · Website: packtheory.org · Instagram: @packtheory.tcg