Terms & Conditions | Pack Theory

These Terms & Conditions govern purchases made through the PACK THEORY online store at packtheory.org.

By placing an order through our website, you confirm that you have read and accepted these Terms & Conditions.

1. Business Information

PACK THEORY is operated by Athanasios Kousadianos Lampropoulos (Sole Proprietorship).

Business Name: PACK THEORY

Legal Form: Sole Proprietorship

Registered Address: Makedonias, Thesi Bourntzes, Keratea 19001, Greece

VAT Number: EL147781330

GEMI Number: 196511101000

Email: info@packtheory.org

Telephone: +30 695 581 7940

Website: packtheory.org

2. Products

PACK THEORY sells Trading Card Game products and related collectibles, including products from:

Pokémon
One Piece
Lorcana
Magic: The Gathering
Naruto
Yu-Gi-Oh!
Riftbound

Other TCGs and collectible products that may be added to our catalogue.

Products may include booster packs, booster boxes, displays, collections, decks, accessories, sealed products, singles and other officially distributed items.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on the website are accurate.

Manufacturer packaging, artwork, product configuration or other details may change without prior notice.

Where a product is offered in a specific language, edition or configuration, the relevant product page will provide the applicable information.

4. Randomised Products

Many Trading Card Game products contain randomly distributed cards.

Purchasing a sealed product does not guarantee any particular:

card
rarity
character
artwork
pull
alternate artwork
promotional card
market value.

PACK THEORY is not responsible for the outcome of opening a legitimate sealed randomised product.

The absence of a particular card or rarity from a product does not constitute a product defect.

5. Product Availability

All products are subject to availability.

A product appearing on the website does not necessarily guarantee that stock will remain available until an order is completed.

Where stock becomes unavailable after an order has been placed, PACK THEORY may contact the customer regarding the available options, including cancellation and refund where applicable.

6. Orders

An order is submitted when the customer completes the checkout process and receives an order confirmation.

PACK THEORY reserves the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

suspected fraud
incorrect pricing
technical or system errors
duplicate or accidental orders
unavailable inventory
supplier or allocation issues
abuse of promotions or purchase limits
information that cannot reasonably be verified.

If PACK THEORY cancels an order after payment has been received, the applicable amount paid for the cancelled order will be refunded.

6A. Age Requirement

To place an order, you must be at least 18 years old or have the consent of a parent or legal guardian, who is responsible for the order and its payment. We may ask for confirmation of age or consent and may cancel an order where it is not provided.

7. Prices

All prices displayed on the website are stated in euros (€).

Unless otherwise stated, prices include applicable VAT.

PACK THEORY reserves the right to change prices before an order is placed.

Once an order has been accepted and confirmed, the price applicable to that order will generally be the price displayed at the time of purchase, subject to errors or circumstances where cancellation is permitted under these Terms & Conditions and applicable law.

8. Pricing Errors

Despite reasonable efforts to maintain accurate pricing, technical or human errors may occasionally occur.

If a product has been listed at an obviously incorrect price, PACK THEORY reserves the right to contact the customer and offer the option to:

proceed with the purchase at the correct price; or
cancel the affected order and receive a refund.

If the customer does not accept the corrected price, the affected order will be cancelled and any amount already paid for that product will be refunded.

9. Payment

Available payment methods are displayed during checkout.

Payment must be successfully completed before an order is processed, unless another payment arrangement is expressly offered by PACK THEORY.

PACK THEORY does not store complete payment card details on its own systems where payment processing is handled by an external payment provider.

Payment transactions may be subject to the terms, security procedures and verification requirements of the relevant payment provider.

10. Pre-Orders

Certain products may be offered for sale before their official release date.

A product identified as a Pre-Order is not currently available for immediate shipment.

By placing a Pre-Order, the customer acknowledges that:

the product will be shipped after its official release
the release date is provided by the manufacturer, publisher or distributor and may change
payment may be required in full at the time of the Pre-Order
actual allocation may be lower than the quantity originally requested
delays may occur for reasons outside PACK THEORY's control.

11. Pre-Order Release Dates

Release dates displayed for Pre-Order products are based on information available from manufacturers and/or distributors.

Release dates may be changed, postponed or otherwise modified.

A change to an official release date does not by itself constitute a failure by PACK THEORY to fulfil the order.

PACK THEORY will make reasonable efforts to communicate significant changes where appropriate.

12. Pre-Order Allocations

For certain TCG products, distributors and manufacturers may provide allocations that are lower than the quantities ordered by retailers.

If PACK THEORY receives less stock than expected, we may be unable to fulfil every Pre-Order in full.

In such circumstances, PACK THEORY may:

partially fulfil orders where appropriate
reduce quantities
offer an alternative solution
cancel affected orders and issue the applicable refund.

Where PACK THEORY cancels an order because the required allocation cannot be obtained, no voluntary cancellation fee will apply.

13. Pre-Order Cancellation by the Customer

Pre-Orders may involve PACK THEORY reserving inventory and/or committing funds or purchasing obligations with suppliers.

Where a customer voluntarily requests cancellation of a Pre-Order outside any mandatory statutory consumer right, an 8% cancellation fee may be deducted from the amount refunded.

The fee is intended to cover costs and risks associated with payment processing, administration, inventory reservation, supplier commitments, allocation management and stock planning.

The 8% cancellation fee does not apply where its application would conflict with a mandatory statutory consumer right.

It also does not apply where PACK THEORY cancels the order because it cannot fulfil the order.

14. Pre-Order Cancellation by PACK THEORY

PACK THEORY may cancel a Pre-Order where reasonably necessary, including where:

the manufacturer cancels the product
the distributor cannot supply the product
the available allocation is insufficient
the product is discontinued
the supplier is unable to fulfil the required quantity
a material pricing or technical error occurred
circumstances outside PACK THEORY's reasonable control prevent fulfilment.

Where PACK THEORY cancels a paid Pre-Order, the applicable amount paid for the cancelled product will be refunded.

No voluntary cancellation fee will apply to such cancellation.

15. Mixed Orders

If an order contains both Pre-Order products and currently available products, the applicable shipping arrangements will be displayed during checkout or otherwise communicated to the customer.

Unless expressly stated otherwise, PACK THEORY may ship available products separately from Pre-Order products.

Additional shipping charges may apply where separate shipments are specifically requested by the customer.

16. Backorders and Waiting Lists

Certain unavailable products may be offered through a waiting list or backorder system.

Joining a waiting list does not guarantee that stock will become available.

Where additional stock becomes available, PACK THEORY may contact customers according to the applicable waiting-list process.

17. Shipping

Orders are shipped to the delivery address provided by the customer during checkout.

The customer is responsible for ensuring that the delivery information is accurate and complete.

Estimated delivery times, shipping charges and available delivery methods are displayed during checkout or in our Shipping Policy.

18. Delivery Delays

Delivery estimates are not guaranteed delivery deadlines unless expressly stated otherwise.

Delays may occur due to circumstances including:

courier delays
weather
strikes
customs procedures
holidays
high-volume periods
manufacturer or distributor delays
force majeure events
incorrect delivery information supplied by the customer.

PACK THEORY will make reasonable efforts to assist customers with delivery issues.

19. Failed Delivery

If a shipment cannot be delivered because the customer provided incorrect or incomplete delivery information, failed to accept the shipment, or otherwise caused the failed delivery, additional shipping costs may apply for a replacement shipment where permitted by law.

Mandatory consumer rights remain unaffected.

20. Damaged Shipments

Customers should inspect the package upon delivery where reasonably possible.

If an order arrives visibly damaged, the customer should contact PACK THEORY as soon as possible and provide photographs of the packaging and products.

This does not affect any statutory rights relating to defective or damaged goods.

21. Right Of Withdrawal

Consumers located within the European Union may have a statutory right of withdrawal for distance contracts, subject to applicable law and statutory exceptions.

Where the statutory right applies, the consumer generally has 14 calendar days to withdraw from the contract without giving a reason.

The applicable withdrawal period and exceptions are governed by mandatory consumer protection legislation.

For detailed instructions, please refer to our Returns & Refunds Policy.

22. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to certain products or circumstances where an applicable legal exception exists.

Where a legal exception applies, PACK THEORY will provide the relevant information on the product page or before the purchase where required.

Nothing in these Terms & Conditions is intended to remove or restrict a mandatory consumer right.

23. Returns

Returned products must comply with the applicable statutory requirements.

Where a return is made under the statutory right of withdrawal, customers should follow the return procedure described in our Returns & Refunds Policy.

Certain products may have specific statutory conditions or exceptions applicable to their return.

24. Defective or Incorrect Products

If you receive:

a defective product
a product damaged before delivery
an incorrect product; or
an order that does not correspond to what you purchased,

please contact us at info@packtheory.org as soon as possible.

PACK THEORY will assess the issue and provide the appropriate remedy in accordance with applicable consumer protection legislation.

25. Authenticity

PACK THEORY aims to source products through legitimate commercial suppliers and distribution channels.

Products sold as sealed official TCG products are intended to be genuine manufacturer products.

We do not guarantee future market value, investment performance or collectibility of any product or card.

26. Market Value and Collectibility

TCG products and individual cards may fluctuate significantly in market value.

PACK THEORY does not provide any guarantee regarding:

future prices
investment returns
appreciation
depreciation
rarity premiums
resale value
future demand.

Purchasing TCG products is a consumer purchase and should not be treated as a guaranteed investment.

27. Promotions and Purchase Limits

Certain products or promotions may be subject to purchase limits.

Purchase limits may be applied per:

customer
account
household
delivery address
payment method; or
other criteria reasonably used to prevent abuse.

PACK THEORY reserves the right to cancel orders that appear to circumvent applicable purchase limits or promotional restrictions.

28. Fraud and Abuse

PACK THEORY may cancel or restrict transactions where there are reasonable grounds to suspect:

fraudulent activity
payment abuse
chargeback abuse
manipulation of promotions
multiple accounts created to circumvent restrictions
resale-related abuse where specifically prohibited
other activity that materially threatens the integrity of the store.

Any action taken will remain subject to applicable law and consumer rights.

29. Risk and Ownership

Unless otherwise required by applicable law, risk in the products passes to the customer upon delivery.

Ownership of products passes to the customer once PACK THEORY has received full payment for the relevant products, subject to applicable law.

30. Force Majeure

PACK THEORY shall not be responsible for failure or delay caused by circumstances beyond its reasonable control.

Such circumstances may include:

natural disasters
war
government restrictions
strikes
transport disruptions
supplier failures
manufacturer delays
major technical failures
internet or infrastructure failures
pandemics or similar events.

PACK THEORY will make reasonable efforts to minimise the impact of such circumstances.

31. Consumer Protection

Nothing in these Terms & Conditions is intended to exclude, restrict or replace any mandatory rights provided to consumers under applicable Greek or European Union law.

Where a provision of these Terms & Conditions conflicts with a mandatory legal provision, the mandatory legal provision shall prevail.

32. Governing Law

These Terms & Conditions are governed by the laws of Greece, subject to mandatory consumer protection provisions applicable under European Union law.

33. Dispute Resolution

Customers are encouraged to contact PACK THEORY first so that we can attempt to resolve any issue directly.

Email: info@packtheory.org

Nothing in this section prevents a consumer from exercising any mandatory statutory rights or using any dispute-resolution mechanism available under applicable law.

34. Changes to These Terms

PACK THEORY may update these Terms & Conditions from time to time.

The version applicable to an order will generally be the version in force at the time the order was placed, subject to applicable law.

The current version will always be published on the PACK THEORY website.

35. Contact

For questions regarding orders, products or these Terms & Conditions:

PACK THEORY
Makedonias, Thesi Bourntzes
Keratea 19001
Greece
Email: info@packtheory.org
Telephone: +30 695 581 7940
Website: packtheory.org
Instagram: @packtheory.tcg