Shipping Policy

This Shipping Policy explains how PACK THEORY processes and delivers orders placed through packtheory.org.

1. Shipping Destinations

PACK THEORY currently ships to Greece and selected countries within the European Union. Available destinations may vary depending on the product, courier and shipping method. If your country is not available at checkout, please contact us at info@packtheory.org.

2. Order Processing

Orders are processed after successful payment confirmation. Processing times may vary depending on product availability, order volume, weekends and public holidays, and Pre-Order status. Pre-Order products are processed for shipment only after they become available.

3. Shipping Methods

Available shipping methods and their costs are displayed at checkout. The courier and delivery method may depend on the destination, parcel size and weight. PACK THEORY may change available shipping methods from time to time.

4. Shipping Costs

Shipping charges are calculated and clearly displayed at checkout before you complete your purchase. Free-shipping offers may be subject to specific conditions.

5. Delivery Times

Order processing: 1–2 business days after payment.

Greece: 1–3 business days after dispatch.

Other EU countries: 3–8 business days after dispatch.

Maximum delivery time for in-stock products: 30 days from the order date.

Pre-Order products: dispatched within 5 business days after we receive the stock following the official release.

6. Tracking

You will receive tracking information after your order has been dispatched. Tracking is provided by the courier and may take some time to become active.

7. Delivery Address

You are responsible for providing accurate and complete delivery information, including full name, street and number, postal code, city, country and telephone number. PACK THEORY is not responsible for delivery failures caused by incorrect or incomplete information.

8. Failed Delivery

If the courier cannot deliver because the recipient is unavailable, you may need to arrange a new delivery or collection according to the courier's procedures. If a parcel is returned to us because of an incorrect address, refusal, failure to collect or another reason attributable to you, additional shipping costs may apply for a new shipment, where permitted by law.

9. Damaged Packages

Please inspect parcels on delivery where reasonably possible. If the outer packaging is significantly damaged, photograph it before opening, photograph any visible damage, keep the packaging and contact us as soon as possible at info@packtheory.org with your order number. This does not limit your statutory rights.

10. Lost Shipments

Risk of loss or damage passes to you only when you, or a person you designate, take physical possession of the parcel. If a parcel is lost or damaged before delivery, we will send a replacement or give you a full refund.

If a shipment appears to be lost, please contact us and we will open an investigation with the courier. A short pause in tracking updates does not necessarily mean a parcel is lost.

11. Pre-Order Shipping

Pre-Order products are shipped after their official release and after PACK THEORY has received and processed the stock. Delivery estimates start from that point, not from the date the Pre-Order was placed. See our Pre-Order Policy for details.

12. Orders with Pre-Order Products

If your order contains both in-stock and Pre-Order products, you choose at checkout:

Ship together: we send everything in one parcel once all products are available. By choosing this option, you agree that in-stock products will be shipped together with the Pre-Order products after their release.

Ship separately: we send in-stock products straight away and Pre-Order products after their release. An additional shipping charge for the second parcel is shown at checkout.

13. Shipments Within and Outside the EU

No customs duties or import taxes apply to deliveries within the European Union.

For any delivery outside the EU, customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer, unless otherwise stated at checkout. Delivery times outside Greece may be affected by local carrier handling and national holidays.

14. Delivery Delays

PACK THEORY is not responsible for delays caused by circumstances outside its reasonable control, such as courier disruptions, strikes, extreme weather, natural disasters, government restrictions or force majeure events. Where a delay occurs, we will make reasonable efforts to help. Mandatory consumer rights remain unaffected.

15. Delivery Confirmation

If tracking shows a parcel as delivered but you have not received it, contact us promptly and we will investigate with the courier.

16. Incorrect or Missing Items

If your order contains an incorrect, missing or damaged product, please contact us at info@packtheory.org with your order number, the product concerned, a description of the issue and photographs where relevant. We will investigate and provide the appropriate solution.

17. Shipping Restrictions

Certain products may be subject to shipping restrictions depending on the destination, courier or applicable regulations. If an order cannot be shipped to the selected destination, we will contact you about an alternative delivery arrangement or a cancellation and refund.

18. Contact

PACK THEORY · Makedonias, Thesi Bourntzes, Keratea 19001, Greece · Email: info@packtheory.org · Telephone: +30 695 581 7940 · Website: packtheory.org · Instagram: @packtheory.tcg